Refund and Returns Policy

At Blastrz, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and return policy below:

Eligibility for Returns

To qualify for a return:

  • The product must be unused and undamaged.
  • All items, including accessories and manuals, must be included in the package.
  • The product must be returned in its original packaging, which may be opened.
  • You must provide proof of purchase, such as the order number or receipt.

Return Window

You have 30 days from the date of purchase to request a return or refund. Requests made after this period will not be eligible.

Return Process

  1. Contact Us First: Before returning any item, you must contact us at info@blastrz.com to obtain authorization and instructions.
  2. Provide Proof of Purchase: Ensure you include your order number or receipt in your return request.
  3. Shipping the Return:
    • If the product is being returned due to damage, defect, or shipping issues, Blastrz will cover the return shipping costs.
    • If the product is returned for other reasons (e.g., a change of mind), you will be responsible for return shipping costs.

Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us at info@blastrz.com within 30 days of receiving the item.
  • Provide photo evidence of the damage or defect.
  • Based on your preference, we will offer a refund, replacement product, or a replacement for the defective part. Note that Blastrz does not offer repairs for returned items.
  • Blastrz will cover all return shipping costs for damaged or defective items.

Refunds

Refunds will be processed to the original payment method only.

  • Refunds for returned items will reflect the price paid at the time of purchase, including promotional pricing.
  • Shipping costs from the original order are non-refundable.
  • Refunds will be processed within 14 days of receiving the returned product.

Exchanges

Blastrz does not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.

Non-Eligible Returns

We cannot accept returns for:

  • Products that have been used, damaged (not during shipping), or altered by the customer.
  • Items returned without prior authorization or proof of purchase.

If you have any questions about this policy or need assistance, please reach out to us at info@blastrz.com. We are here to help!

Thank you for choosing Blastrz. We appreciate your trust and look forward to serving you!